TWIN FALLS, Idaho(KLIX)-Scammers are calling Twin Falls residents claiming to be with the city utility department wanting payment or services will be shut off. According to the City of Twin Falls, the scammers are telling people they are officials with the city and attempt to get personal information and ask for payment to prevent utilities from being turned off. The city reminds people that the Twin Falls Utility Services Department only handles water, wastewater, garbage, and recycling services, all other utilities are handled by other companies. Power is provided by Idaho Power Company and gas is a service of Intermountain Gas.

The city said typically if the Utilities Department calls someone about a delinquent account the number used is 208-735-7250 or would show up on caller ID as 'IVR.' In addition, the city employee would first provide the account number for the customer to confirm, they would never ask for the account number or personal information. The city will always give several days notice of when the utility would be shut off, not on the day off. Most of the time customers would get a warning call and a letter informing them of a potential shut-off. The city said it will usually try and keep utilities going by working with the customer and set up a payment plan. Any questions, people can call 208-735-7250.

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