Contact Us

Two Out of Three People Have Walked Out of a Store Because of Bad Customer Service

customer service
alancleaver_2000 Flickr.com

Bad customer service happens to us all, but I am not sure I have ever left a place of business because of bad service.

According to a new survey by “Consumer Reports” from PR Newswire, two out of three people say they’ve walked out of a store because of bad customer service in the past year alone.

Two-thirds have also hung up during a customer support call because they were stuck on hold or not getting the help they needed. I am surprised that this isn’t higher, it seems like I always get bad service when using telephone customer service.

But when it comes to in-store complaints, people say RUDE or pushy salespeople are actually worse than no salespeople at all.

The thing people complain about the least are long lines at the register.

On the phone, the biggest complaint by far is how hard it is to get an actual human on the phone.

The thing that gets the fewest complaints is . . . a company that has bad taste in its hold music.

Have you ever left a store because of bad service?

 

More from 95.7 KEZJ

Best of the Web

Leave a Comment

It appears that you already have an account created within our VIP network of sites on . To keep your points and personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account with your Facebook account, just click on the account activation button below. You will maintain your existing profile and VIP program points. After you do this, you will be able to always log in to http://kezj.com using your Facebook account.

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

Register on 95.7 KEZJ - Southern Idaho's New Country quickly by logging in with your Facebook account. It's just as secure, and no password to remember!

Not a Member? Sign Up Here.

Sign up for an account to comment, share your thoughts, and earn points to get great prizes.

Register on 95.7 KEZJ - Southern Idaho's New Country quickly by logging in with your Facebook account. It's just as secure, and no password to remember!